Store Name: PICNIC BASKETS & BACKPACKS Thank you for coming to Picnic Baskets & Backpacks. We offer "Picnic at Ascot" products exclusively, shipped Direct from the manufacturer. These exceptionally fine products are assembled in the USA and feature exclusive designs and fabrics. All Products have a lifetime Guarentee. Picnic Baskets and Backpacks.com Phone: 310-433-5523 sales@picnicbasketsandbackpacks.com ORDER PAYMENT *Mastercard and Visa accepted. *This is a secure Yahoo shopping site. *All payment details are encrypted for your safety. SHIPPING & ORDER PROCESSING *Orders are shipped from Hawthorne,Ca.(Los Angeles). Direct from the manufacturer. *Ground shipped orders will ship within 3 business days. *Air Shipped orders will ship by the next business day. *Shipping Methods: UPS Ground, 3-Day Select, 2nd Day Air, or Next Day Air. *UPS will calculate the freight amount. *We cannot accept orders shipping to a Post Office box. *We reserve the right to use a comparably price alternate shipper. RETURN POLICY *If you change your mind or are unhappy with the product you've purchased, it may be returned if you contact us within 15 days of receipt. *The cost of the product will be refunded upon return, but freight is not refunded. RETURN PROCEEDURE *Email your return request to returns@picnicbasketsandbackpacks.com. *A Return Authorization number and return address wil be emailed to you. *Include the Return Author. number and original packing slip with the return shipment. *After shipping, email us with the carrier & tracking number for the box. The cost of the product will be credited back to you, after receipt & inspection. *Please allow 1 week after receipt of return box for inspecition and credit processing. PRODUCT WARRANTY *Picnic at Ascot products have a lifetime guarentee against Mfg defects. *Defective products will be either repaired or replaced at the discretion of the manufacturer. WARRANTY PROCEEDURE *If you encounter a problem, email us with a detailed description and you'll be promptly contacted to determine how it can best be resolved. *Ground shipping costs to solve warranty issues are paid by the manufacturer. Dear Customer, Our business is based on satisfied customers and we will do all we can to maitain your ongoing purchasing loyalty. We hope that you will refer your family, friends and associates to our site. Thank you, Picnic Baskets & Backpacks.com